Refund policy

Refund & Return Policy

At Rare Swan Wellness, customer satisfaction is important to us. Due to the nature of our products, please read our return and refund policy carefully before placing an order.

Returns

As our products are consumable food and wellness products, we do not accept returns or exchanges once an order has been delivered.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

• You receive a damaged product.
• You receive the wrong product.
• The package arrives tampered with or defective.

To help us resolve the issue quickly, please email us at support@rareswanwellness.com within 48 hours of delivery along with:

• Your order number
• Photos of the product received
• Photos of the outer packaging and shipping label

After reviewing the issue, we will arrange a replacement or refund if the claim is approved.

Non-Returnable Items

For hygiene and food safety reasons, we do not accept returns or exchanges for:

• Opened products
• Used products
• Products with broken or tampered seals
• Orders returned due to a change of mind
• Sale or promotional items
• Gift cards

Refunds

If your refund request is approved, the refund will be processed to your original payment method within 5–10 business days after approval.

Please note that banks and payment providers may take additional time to reflect the refunded amount in your account.

If you have not received your refund within 10 business days of approval, please contact us at support@rareswanwellness.com.

For any questions regarding returns or refunds, feel free to reach out to us at support@rareswanwellness.com.